Q: Are all products at Aura Select authentic?

All products available on Aura Select are 100% authentic and verified . We follow a strict multi-step authentication process carried out by experienced specialists. Each item is carefully inspected for materials, craftsmanship, branding details, and overall quality before being approved for sale. We source only from trusted global suppliers and authorized channels , ensuring our customers receive genuine luxury and hype products every time.

Q: How does Aura Select verify product authenticity?

Every item goes through a detailed authentication and verification process before reaching you. This includes: Physical inspection by trained experts Material and stitching analysis Logo and branding verification Packaging and accessory checks Only after passing all stages is the product approved. Our process is designed to ensure maximum confidence when shopping for luxury and hype products in the UAE .

Q: Does Aura Select offer nationwide delivery?

Yes, Aura Select offers fast and reliable delivery across UAE . Free delivery across UAE on orders above AED 1000 Secure delivery with signature confirmation

Q: What are Aura Select’s delivery timelines?

Delivery timelines depend on the product type: Express Delivery items - 1-2 working days Pre-Order items - 4–12 working days (including sourcing and authentication) We ensure all orders are delivered securely and efficiently across the UAE .

Question 1

Are all products at Aura Select authentic?

Accepted Answer

All products available on Aura Select are 100% authentic and verified. We follow a strict multi-step authentication process carried out by experienced specialists. Each item is carefully inspected for materials, craftsmanship, branding details, and overall quality before being approved for sale.

We source only from trusted global suppliers and authorized channels, ensuring our customers receive genuine luxury and hype products every time.

Question 2

How does Aura Select source its products?

Accepted Answer

Aura Select sources products through a carefully built network of trusted suppliers, retailers, and industry partners across the UAE and internationally. Every item is sourced from verified channels and undergoes a thorough authentication process before being offered for sale. Our team carefully evaluates each product to ensure authenticity, quality, and condition, allowing us to provide customers with access to sought-after luxury, streetwear, beauty, and collectible products with complete confidence.

Question 3

How does Aura Select verify product authenticity?

Accepted Answer

Every item goes through a detailed authentication and verification process before reaching you. This includes:

Physical inspection by trained experts
Material and stitching analysis
Logo and branding verification
Packaging and accessory checks

Only after passing all stages is the product approved. Our process is designed to ensure maximum confidence when shopping for luxury and hype products in the UAE.

Question 4

What is the difference between Express Delivery and Pre-Order items?

Accepted Answer

Aura Select offers two different kinds of order fulfillment options:

Express Delivery:

These items are part of our ready inventory in the UAE, pre-authenticated and ready to ship.

Dubai: 1–2 days delivery
Other Emirates: 1–3 days delivery

Pre-Order Items:

These products are sourced upon order. Once received, they go through full authentication before being shipped.

Estimated delivery: 4–12 working days, depending on availability and brand

Question 5

Does Aura Select offer nationwide delivery?

Accepted Answer

Yes, Aura Select offers fast and reliable delivery across UAE.

Free delivery across UAE on orders above AED 1000
Secure delivery with signature confirmation

Question 6

Can Aura Select source a specific piece that is not listed?

Accepted Answer

Yes. If you're looking for a specific product that is not currently available on our website, our sourcing team may be able to help. Through our extensive network of trusted suppliers and industry partners across the UAE and internationally, we can source a wide range of luxury, streetwear, beauty, and collectible products upon request. Simply contact our team with the details of the item you're looking for, and we'll do our best to locate, authenticate, and secure it for you.

Question 7

What are Aura Select’s delivery timelines?

Accepted Answer

Delivery timelines depend on the product type:

- Express Delivery items - 1-2 working days
- Pre-Order items - 4–12 working days (including sourcing and authentication)

We ensure all orders are delivered securely and efficiently across the UAE.

Question 8

Can I return or exchange my order?

Accepted Answer

We accept return requests within 2 days of delivery, provided that:

• The item is unused and in its original condition

• All original packaging, tags, and accessories are included

• Authentication tags and seals remain intact and unremoved

Once approved, refunds are issued as store credit.

Please note that pre-order items and any products marked "Not Eligible for Return" on the product page are final sale and cannot be returned or exchanged.

Question 9

Why are pre-order items non-returnable?

Accepted Answer

Pre-order items are sourced specifically upon request and are not held as part of our regular inventory. As each item is specially procured, authenticated, and reserved for an individual customer, we are unable to accept returns, exchanges, or cancellations once an order has been placed. This policy allows us to continue offering access to exclusive, limited-release, and hard-to-find products while maintaining the highest standards of sourcing and authenticity.

Question 10

How can I get in touch with Aura Select?

Accepted Answer

WhatsApp: +971507258652, available from 11 AM to 10 PM daily.

Email: support@auraselect.ae.

WhatsApp is the fastest channel for high-ticket purchases, sourcing requests, and gifting orders.

Question 11

What payment methods does Aura Select accept?

Accepted Answer

We offer secure and flexible payment options, including:

Visa, Mastercard, American Express
Apple Pay
Cash on Delivery (UAE)
Tabby

All transactions are protected through secure payment gateways.

Question 12

Can I send an order as a gift through Aura Select?

Accepted Answer

Yes. You can have your order delivered directly to the recipient by entering their shipping details at checkout. Aura Select orders are presented in premium packaging, making them ideal for gifting. If you have any special requests regarding your gift order, our team will be happy to assist wherever possible.

Question 13

Where does Aura Select source its products from?

Accepted Answer

Aura Select sources products from a network of trusted global suppliers, retailers, and authorized channels.

With over 4 years of experience behind the scenes, we have built strong relationships that allow us to offer:

Competitive pricing
Access to high-demand products
Consistent availability

Question 14

What makes Aura Select different?

Accepted Answer

Aura Select combines authenticity, pricing, and availability in one platform:

100% verified authentic products
Ready inventory available in the UAE
Competitive pricing vs market
Fast delivery across Dubai and UAE
Wide selection across hype, luxury, and collectibles

Our focus is to make luxury shopping in Dubai more accessible and trustworthy.

Question 15

What is Aura Select's returns and exchanges policy?

Accepted Answer

Returns must be requested within two calendar days of receiving the order. Items must be unused, in original condition, with all authenticity tags and stickers intact. Approved returns are issued as store credit. Pre-order products are final sale.

Question 16

Can I contact Aura Select for product recommendations?

Accepted Answer

Absolutely. Our team is available to help you find the perfect product based on your preferences.

Whether you’re looking for luxury bags, sneakers, streetwear, or collectibles, we provide personalized recommendations to match your style.

Question 17

Is it safe to shop luxury products online from Aura Select?

Accepted Answer

Yes, when you shop with Aura Select, you are buying from a trusted UAE-based platform with verified sourcing and authentication processes.

We prioritize:

Secure payments
Verified products
Reliable delivery

So you can shop with complete confidence.

Frequently Asked Questions